Q: How can I report an issue with the XA Literature Site?

A: Please view our Contact Us page for instructions on getting in touch with us. We would be happy to help! (Please allow 2 business days for us to reply to your inquiry.)

Q: I have an external selling partner in my territory that I would like to add to the XA Literature Site. How can I create an account for them?

A: Please send them to the Login Page and have them choose External Partner Registration. The prompts will guide them on how to create their account.

Q: How can I add a new or updated document to the XA Literature site?

A: Please use the Contact Us page to submit a formal request to the XA Literature Site management team. We work directly with the print vendor on all updates to documentation contained on the site.

Q: Where can I check my order history?

A: Click on your email address at the top of the Home page. Under “My Account”, select the “Orders” tab for a complete history of all orders placed. You can also re-order past shipments, saving you time.

Q: Will I ever see an invoice for the literature I order?

A: No. Xylem pays for all literature orders as a part of its marketing activities. Printing literature is expensive, so please be considerate and only order the amount you need.

Q: Are there any limits on the amount of literature I can order?

A: Yes, you can only order 50 copies of any document at a time. There is no limit on the number of different documents included on a single order. Again, please be considerate and only order the literature you need.

Q: Why is everything on this site free except the clothing?

A: The clothing options are available for Xylem employees only and should come out of each individuals department budget and cost center. For budgetary reasons, we are unable to offer clothing at no charge.

Q: How do I pay for my apparel order?

A: You should pay for your apparel order by using your Xylem credit card. If you do not have a Xylem credit card, please reach out to your supervisor for assistance obtaining a payment method.

Q: How long will it take to receive my apparel order?

A: Apparel orders are collected each week from Sunday to the following Sunday. At the end of each week, the bulk orders are send to the vendor and orders are processed. You will receive a confirmation of shipment once the orders are processed which will include tracking. Please refer to this for shipping info and delivery dates.

Q: How do I custom order apparel for my market segment?

A: Each item will have the option to pick a logo. If you are in the Lab Solutions segment, please pick the Lab Solutions logo, all others will pick the Xylem “Let's Solve Water” logo.

Q: What is the return/exchange policy?

A: Men’s and Ladies merchandise items are made to order so returns/exchanges are not valid unless items are damaged or defective. Think Patented will handle pick up of this merchandise.
For any returns, contact [email protected] for Return Authorization (RA) information.