Q: How can I report an issue with the XA Literature Site?

A: Please view our Contact Us page for instructions on getting in touch with us. We would be happy to help! (Please allow 2 business days for us to reply to your inquiry.)

Q: I have an external selling partner in my territory that I would like to add to the XA Literature Site. How can I create an account for them?

A: Please send them to the Login Page and have them choose External Partner Registration. The prompts will guide them on how to create their account.

Q: How can I add a new or updated document to the XA Literature site?

A: Please use the Contact Us page to submit a formal request to the XA Literature Site management team. We work directly with the print vendor on all updates to documentation contained on the site.

Q: Where can I check my order history?

A: Click on your email address at the top of the Home page. Under “My Account”, select the “Orders” tab for a complete history of all orders placed. You can also re-order past shipments, saving you time.

Q: Will I ever see an invoice for the literature I order?

A: No. Xylem pays for all literature orders as a part of its marketing activities. Printing literature is expensive, so please be considerate and only order the amount you need.

Q: Are there any limits on the amount of literature I can order?

A: Yes, you can only order 50 copies of any document at a time. There is no limit on the number of different documents included on a single order. Again, please be considerate and only order the literature you need.